Provides your agents with
various calls logs such as:
Missed Calls
Unanswered Calls
Received Calls
Initiated Calls
The various calls logs are available for all users,
user groups and user endpoints. All calls logs are
available from date to date and can be sorted by various
call parameters such as: caller id, time of call, number called,
call price, etc.
Voicemail Logs
History of all voicemail messages is kept. Each voicemail message
can be downloaded as WAV file format manually or send to an email address
automatically.
Customizable voicemail messages views are available from date to date.