A company with head-quarter offices and multiple small and home offices (SOHO) makes daily internal calls within its SOHO structure and long distance calls to contact customers located all over the world. Calls within the company's SOHO structure are charged by the telephone carrier depending on current arrangements and rates.
Least-Cost Routing is the only optimal solution to reduce call costs, as it allows the telephone system to automatically route the long distance call to the most economical telephony carrier / network, saving money on the long distance bill and reducing the employee's effort in making calls.

     To effectively handle incoming calls, companies typically spend hundreds of thousands of dollars to locate an IVR (interactive voice response) and/or an ACD (automatic call distributor) system in their telephone network. Both systems allow for fast and effective handling of incoming calls.

     TTech Hosted IP-PBX enables companies to provide world-class support via voice, voicemail, e-mail, chat and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center. The TTech IP-PBX has placed highly functional and scalable ACD technology "inside the network" and delivers that technology to agent desktops using an Internet connection and a standard or an IP telephone.

     The TTech IP-PBX could help companies to put a least cost router solution for outgoing calls in place. The company needs to deploy a set of VOIP-PBXs throughout its SOHO structure, to take advantage of the integration of data and telephony links between locations. This can result in savings from both calls located in the area of the branch offices, as well as office-to-office calls, taking advantage of the data network connecting the company's sites. The costs of internal office-to-office calls will be virtually eliminated. The single locations will profit also from the additional services integrated into the IP-PBX such as LAN router, firewall, bandwidth manager, etc. and thus eliminate the need for additional hardware deployments and maintenance. The TTech IP-PBX is compatible with all major VOIP Telephony providers, e.g. Vonage, Sipgate, etc, which will allow for additional savings as the calls will be automatically routed through the lowest cost provider.