Hosted Automatic Call Distributor
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Provide your customers and agents with
professional telephone support using
TTech IP-PBX hosted ACD
(automatic call distributor) technology.
Companies typically spend hundreds of
thousands of dollars to locate an ACD
in their call center.
But TTech IP-PBX has placed
highly functional and scalable
ACD technology "inside the network"
and delivers that technology to agent
desktops using an Internet connection
and a standard or an IP telephone.
TTech IP-PBX hosted ACD technology supports:
inbound voice and data routing
hotline support
hotline pools based on skill level
intelligent routing based on available hotline pools
multiple queues
automatic customer identification
automatic caller identification
DID recognition (direct inward dialing)
DNIS routing (dialed number identification service)
ANI recognition (automatic number identification)
Time of day routing
Priority routing
Reporting and analytics
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Typical IVR call flow.
Hotline Pool set-up.
Hotline Pool Member.
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