TTech Hosted IP-PBX enables companies to provide world-class support via voice, voicemail, e-mail, chat and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center.

     Today's successful contact center needs several tightly integrated components to deliver superior quality of service. Traditionally, companies have had to invest in telephony equipment—which typically includes an automatic call distributor (ACD), interactive voice response (IVR) platform and computer telephony integration (CTI)—to intelligently route calls to the correct agent and to prioritize customer inquiries.
Few small and medium-sized businesses can afford to procure all of the hardware necessary to create a best-of-breed contact center.

     The TTech IP-PBX features Automatic Call Distribution (ACD), Voice Mail, FAX, Call Recording/Forwarding, Conference server, IVR, Billing per Customer and hierarhical Accounting Structure, Flexible User Management, etc. It is based on a modular architecture providing scalability and flexibility. It offeres per User web based services depending on the set of user permissions granted. The PBX administrator is provided with a web based configuration module allowing a total control over the TTech IP-PBX, including: connectivity to the PSTN, user administration, call control, monitoring, etc.